Database maintenance and backups, office networks and Wi-Fi, and computer, laptop and server repair, from the team that builds RetailPulse and Elimu SMS. Call us when something breaks, or let us look after it every month so it doesn’t.
Emergency call-outs from KES 3,000 · monthly contracts from KES 20,000 · Heshima Road, Nairobi
A supermarket till that freezes on a Saturday. A clinic that cannot open patient records because the server will not start. A school office where the Wi-Fi drops every afternoon and fee receipts pile up. For most Kenyan businesses, the computers, network and database are now as important as the shop door, and every hour they are down costs real money.
Jaydee Innovation Hub is a Kenyan software company on Heshima Road, Nairobi. We write and support business systems every day, so we know what they need underneath: a healthy database, backups that actually restore, a network that stays up, and machines that are cleaned and upgraded before they fail. Our IT support services in Nairobi cover all three: database maintenance, network installation and computer and laptop repair.
We talk about results, not jargon: less downtime, no lost data, and computers that last longer. You get a clear price before we start and a real person on WhatsApp when you need us.
Start with one job, or hand us the lot on a monthly contract.
Book an IT assessmentHealth checks, index tuning and query fixes that speed up a slow POS, ERP or school system.
Automatic daily or weekly backups, kept offsite or in secure cloud storage, and restore tests so you know they work.
LAN and WAN design, structured cabling, and router and switch setup for offices, shops and schools.
Business Wi-Fi that covers the whole building, and secure VPN access for remote staff and branches.
Diagnostics, screen, keyboard and power supply replacement, and RAM and SSD upgrades.
Dust cleaning, thermal paste replacement and health checks that stop machines overheating and failing.
Choose the model that fits the job. Every engagement starts with a written quote, so you know the cost before any work begins.
| How we work | Best for | Price (KES) |
|---|---|---|
| Emergency call-out (break-fix) | One-off urgent problems: a crashed server, the network down, a broken computer or laptop | KES 3,000 – 8,000 per hour, or a flat diagnostic fee |
| Project work | Defined jobs: a new 4-till POS setup, full office network cabling, a server installation | KES 15,000 – 50,000+ per day, or a milestone package |
| Monthly support contract (SLA) | Ongoing care: network monitoring, database health checks and preventive maintenance | KES 20,000 – 70,000+ per month, depending on how many users and devices |
Monthly contract prices depend on the number of users and devices we look after. Ask for a quote for your site.
Not sure where to start? Begin with a scoped pilot: a network security audit, a hardware health sweep or a database backup audit. It is a small, fixed piece of work that shows you exactly where the risks are, with no long contract.
Your POS, accounts, school or clinic system is only as good as the database underneath it. As it grows, reports slow down, tills hang at checkout and nobody is sure when the last backup ran. We call this service data protection and optimisation.
Running RetailPulse or Elimu SMS? We know these databases inside out, because we built them. We look after other business databases too.
A slow or unreliable network quietly costs you every day: failed M-PESA confirmations, tills that cannot reach the server, staff waiting for files. We design and install networks that stay up and stay secure, from a single shop to a multi-floor office or school.
Most computers do not die suddenly. They overheat, slow down and wear out, usually because nobody has opened them in years. Our computer repair and maintenance service focuses on getting more years out of the machines you already own, and fixing them fast when they do break.
For businesses with several machines, a monthly contract includes scheduled maintenance visits, so problems are caught before they stop work.
| Business | What usually goes wrong | How we help |
|---|---|---|
| Supermarkets and retail chains | Tills freezing, slow stock reports, branches losing connection | POS database tuning, reliable networks between tills and server, backups |
| Medical clinics | Patient records unavailable, no tested backups | Database maintenance, offsite backups and restore tests, secure Wi-Fi |
| Schools and colleges | Office Wi-Fi drops, old computer lab machines overheating | Network installation, lab maintenance, school system backups |
| Logistics and offices | Remote staff cannot reach systems, cabling chaos | VPN for remote staff, structured cabling, monthly support |
Need software as well as support? See our custom software development and M-PESA integration services.
Emergency call-outs are KES 3,000 to 8,000 per hour or a flat diagnostic fee. Project work is KES 15,000 to 50,000+ per day or a milestone package. Monthly support contracts start from KES 20,000 and depend on the number of users and devices.
Yes. A monthly support contract covers network monitoring, database health checks and preventive maintenance for your computers, priced by the number of users and devices.
Yes. We diagnose and repair desktops, laptops and servers, replace screens, power supplies and keyboards, and upgrade RAM and SSDs. We also clean machines inside and replace thermal paste to stop overheating.
Yes. We design and install LAN and WAN networks, structured cabling, managed Wi-Fi, router and switch configuration and VPN access for remote staff.
Yes. We set up automated backups stored offsite or in secure cloud storage, tune slow databases, set up replication and test that backups restore. We know RetailPulse and Elimu SMS databases best because we built them.
Start with a scoped pilot such as a network security audit, a hardware health sweep or a database backup audit. It shows you where the risks are before you commit to a contract.
Describe the problem or the job in a few lines. We will reply within one working day with a plan and a quote.
