Refund & Cancellation Policy

Last updated: 8 October 2026

This policy applies to paid services sold by JAYDEE INNOVATION HUB, Heshima Road, Nairobi, Kenya, including Lexiscript PRO subscriptions purchased through jaytechkenya.com.

Cancel anytime

You can cancel a Lexiscript PRO subscription at any time from your account, or by emailing support@jaytechkenya.com or messaging us on WhatsApp at +254 792 335 470 from the phone number or email on your account. Once cancelled, you will not be charged again.

No refunds on the current billing period

Payments already made are not refunded. When you cancel a monthly subscription, it stays active until the end of the billing period you have already paid for, and then ends. We do not give partial or pro-rated refunds for unused days.

Free scans and PRO activation

Scans are free during our launch offer, so there is nothing to refund. Scan results are delivered to your Lexiscript dashboard, usually within minutes. PRO access is activated immediately on confirmed payment.

Duplicate or mistaken charges

If you were charged twice for the same thing, or charged after you had cancelled, contact us within 14 days at support@jaytechkenya.com. We will check the payment and refund any charge made in error to the original payment method (M-PESA or card).

Refund processing time

Approved refunds are processed within 7 working days to the original payment method. Your bank or M-PESA may take a few more days to show the credit.

Service failure

If a PRO feature you paid for fails because of a fault on our side and we cannot fix it, we will refund that billing period.

Elimu SMS, RetailPulse and custom projects

Setup, installation, licensing and custom development are governed by the signed agreement for that project, which sets out its own payment and cancellation terms.

Contact

JAYDEE INNOVATION HUB · Heshima Road, Nairobi, Kenya · support@jaytechkenya.com · +254 792 335 470